"Customer service" and "FedEx" seem to be mutually exclusive. The short version: I order something and choose to have it delivered via FedEx Ground. They can't deliver it and leave a note because the "vendor requires a signature". I go to the local FedEx office to get the package, but it's not there. Why/ "Because we are FedEx and they are FedEx Ground". "So you are two different entities?" I sarcastically ask. "Yes" she answers. "So what is the number I call to talk to someone at FedEx Ground?" I ask. "it's 1-800-GoFedEx" she says. "Isn't that your number too?" I ask. "Yes, it's one company" she says.
Of course, she already said they were separate earlier. So then I call, have a melt down on the phone, and arrange to be called today along with an alternate delivery address. Yep, you guessed it: No Call; No delivery. I get home and find the same notice on the door with a handwritten note that says "it's not FedEx's fault". Of course I have reviewed my receipt from the vendor and called the vendor. They don't require a special signature for delivery. So, I call 1-800-FedEx again (Yep, you can talk to FedEx and FedEx Ground at that number. Amazing!)


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